CRM Gestionale Settore Medico

CRM Studio Dentistico Sorriso

Complete management system for a dental practice with digital health records, intelligent scheduling with automated SMS reminders, quick estimating, and insurance management.

Client

Studio Dentistico Sorriso

Industry

Medical / Dentistry

Type

CRM / Management System

Year

2023

The Problem

Studio Dentistico Sorriso managed 800+ patients with a paper agenda and clinical records in binders. No-shows were at 25% and the front desk spent hours calling to confirm appointments.

Paper agenda

Appointments on a physical agenda, impossible to share among the 3 dentists

25% no-shows

One in four patients didn't show up, enormous financial loss

Paper clinical records

800+ folders in binders, slow searches and risk of loss

Manual estimates

Handwritten estimates, no tracking of acceptances

The Solution

01 — SCHEDULING

Smart multi-dentist scheduling

Shared calendar with views by dentist, by chair, and by day. Drag-and-drop to reschedule appointments and automatic break management.

  • Multi-dentist and multi-chair view
  • Drag-and-drop to reschedule
  • Automatic blocking of breaks and holidays
02 — REMINDERS

Automated SMS reminders with Twilio

Automatic SMS 48h and 2h before the appointment. The patient can confirm or cancel by replying to the message.

  • Automatic SMS 48h + 2h before
  • Confirm/cancel via SMS reply
  • No-show reports per patient
03 — HEALTH RECORDS

Digital health records

Complete patient record with medical history, treatment plan, attached X-rays, visit history, and estimates. Everything in one click.

  • Digital medical history and treatment plan
  • X-ray and document uploads
  • Complete visit history

The Results

-70%

Patient no-shows

thanks to SMS reminders

+30%

Estimates accepted

with automatic tracking

800+

Patients digitized

clinical records online

3 sec

Patient search time

previously took 5+ minutes

Technologies used

Laravel MySQL Twilio Vue.js Tailwind CSS PDF Generator
"Salvatore's management system almost completely eliminated the no-show problem. The front desk no longer spends hours on the phone and clinical records are always just a click away."
ES

Dott.ssa Elena Sorriso

Owner, Studio Dentistico Sorriso

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